Rental policies

Reservation Policy

• Full payment is required to confirm a reservation after availability has been verified.
• Reservations should be made at least 3 days in advance.
• Last-minute reservations may be accepted based on inventory and delivery availability.
• Inventory is limited and reservations are first come, first served.
• Both delivery and pickup addresses must be within our service area.

Cancellation Policy

We understand moving plans can change. Here's how refunds work:

• 7+ days before delivery: 100% refund.
• 3–6 days before delivery: 50% refund.
• Less than 72 hours before delivery: no refund.
• If West Michigan Moving Totes is unable to fulfill a reservation, the customer will receive a 100% refund.

Rescheduling

• One free date change if requested more than 72 hours before delivery.
• Additional date changes may be subject to availability.

Rental Period & Extensions

• Up to 14 days included.
• Additional week: $25, subject to availability.

Delivery Windows

• Monday–Friday: 5:00 PM – 8:00 PM.
• Saturday & Sunday: flexible scheduling.
• Delivery and pickup are included within our service area.

Weather

• Severe weather may require delivery or pickup to be rescheduled for safety.
• If we need to reschedule due to weather, we'll contact you as soon as possible to coordinate a new date.

Tote Condition Policy

All totes are cleaned and sanitized after every rental. Normal wear and tear is expected and will not result in additional charges:

• Minor scratches and scuffs
• Dust and standard moving-related marks
• Tape residue

Replacement Fees

Customers are responsible only for items lost or damaged beyond normal use and no longer serviceable:

• Lost or unusable tote: $20
• Lost or unusable dolly: $40