Privacy Policy

1. Who we are

West Michigan Moving Totes LLC ("we," "us," or "our") operates https://wmmtotes.com and provides reusable moving tote rentals across Grand Haven, Spring Lake, Ferrysburg, Fruitport, and Norton Shores.

2. Information we collect

Reservation and contact details you provide, name, email address, phone number, delivery and pickup addresses, package selection, and any notes you include with your reservation or contact form.

Payment information processed by our payment provider. We do not store full card numbers on our servers.

Basic device and usage information collected automatically when you visit our site, including IP address, browser type, pages viewed, and referring URLs, through cookies and analytics tools such as Google Analytics and Google Tag Manager.

3. How we use your information

To process your reservation, deliver and pick up equipment, and communicate about your rental.

To respond to questions submitted through our contact form.

To improve our website, understand which marketing channels are working, and operate our business safely.

To send transactional emails such as reservation confirmations and pickup reminders. We do not send marketing emails without your consent.

4. Cookies and analytics

We use cookies and similar technologies to keep the site working and to measure traffic. If Google Analytics or Google Tag Manager is enabled, those services may collect anonymized usage data on our behalf. You can disable cookies in your browser settings, though parts of the site may not work as well.

5. How we share information

We do not sell your personal information. We share it only with service providers who help us run our business, for example, our payment processor, email delivery service, and hosting provider, and only as needed to deliver our service or to comply with the law.

6. Data retention

We keep reservation and contact records for as long as needed to provide our service and meet our legal, tax, and accounting obligations. You can ask us to delete your information at any time by emailing us, and we will do so unless we are required to keep it.

7. Security

We use industry-standard safeguards to protect your information. No method of transmission or storage is 100% secure, but we take reasonable steps to keep your data safe.

8. Your choices

You can request access to, correction of, or deletion of your personal information by emailing hello@wmmtotes.com. You can opt out of non-transactional emails at any time by replying or following the unsubscribe link.

9. Children's privacy

Our service is intended for adults. We do not knowingly collect information from children under 13. If you believe we have, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the effective date below.

11. Contact

Questions about your privacy? Email hello@wmmtotes.com or visit our contact page.